Delivery Info

Delivery Schedule

We deliver your order as soon as we can. Orders received before 11:00 will normally be sent to you in one or two business days by parcel carrier or Royal Mail. (UK mainland only)

Delivery Limitations

We regret that we cannot send temperature controlled goods overseas or to some more remote UK locations.

Our UK deliveries are sent with a carrier on a "before close of work" basis which means that your order should generally arrive with you before 5.30pm on the day we have indicated. We cannot guarantee or specify a time of day but the courier will email or in some cases text you to give you a delivery slot.

Delivery Options

Delivery options and any costs are calculated dynamically as you place your order and are displayed on the "my basket" or checkout page. Delivery options and costs are based on the weight of the order and your location. More details below.

Free delivery

Free delivery for all orders for over £35 (online) or £45 (offline) (UK Mainland only). Orders below these values carry a delivery charge according to the delivery method selected.

Light orders where all items can be posted (indicated by the green 'free delivery' icon) and over £4 are delivered free. Items are selected at our discretion and only selected items carrying the logo are included in this service.

Heavy Orders surcharge
Heavy orders (over 25 kg) may incur a surcharge of £5.50 (per 25 kg).

Chilled and frozen box charge
Chilled and Frozen products require special packaging and are subject to a £3.50 packing charge per section. This surcharge is dropped if the order value is over £75.

Distance orders, The Scottish Highlands and outside UK Mainland

We have to make a delivery charge for orders to the Scottish Highlands and outside the UK mainland. The value of this charge can be seen at the checkout stage by entering your address (remember to select the correct country from the drop down menu) and the goods you would like, the screen will indicate the delivery costs. There is no obligation to purchase even at this stage.

Here are some postcodes included in the surcharge area: G, FK, FY, PA, PH, DD, AB, IV, KW, KY, BT, KW, ZE, IM, GY, JE, TR, HS, all parts of the highlands

Orders over £35 will still receive a £5.50 discount off the cost of delivery.

Minimum Quantities and Packing Charges

Orders for Chilled and Frozen goods have to reach a minimum level or they do not maintain their temperature during delivery. These minimum levels are: Chilled 6 items, Frozen 6 items. There is also a packing charge of £3.50 per box for the special insulated chilled and frozen boxes.

UK delivery costs and packing charges at a glance

Type of goods Min order for section Box charge Delivery charge if order more than £35 (online) £45 (offline) Delivery charge if order less than £35(online) £45(offline)
Frozen 6 items £3.50 Free
Chilled 6 items £3.50 Free
Normal ambient items None Free Free
Orders over 25kg £5.50 per 25kg
Orders over £75 and under 50kg Total value £75 Free Free
items with this icon None Free Free for orders over £4 weighing under 200g
Healthy, Free From, Eco, Organic
on orders over £35*