We deliver your order as soon as we can. Orders received before 11:00 will normally be sent to you in one or two business days by parcel carrier or Royal Mail. (UK mainland only) If you order any FRESH PRODUCE this will normally be sent to you within 2 or 3 business days.
We regret that we cannot send temperature controlled goods or fresh produce over seas or to some more remote UK locations.
Our UK deliveries are sent with a carrier on a "before close of work" basis which means that your order should generally arrive with you before 5.30pm on the day we have indicated. We cannot guarantee or specify a time of day.
Delivery options and any costs are calculated dynamically as you place your order and are displayed on the "my basket" or checkout page. We do our best to deliver to you free of charge but for certain orders, especially if they are heavy, this is not possible. More detail and the delivery cost breakdown are given below.
Free delivery for all orders for over £35 (online) or £45 (offline). Orders below these values carry a delivery charge according to the delivery method selected.
Light orders where all items can be posted (indicated by free delivery icon) and over £4 are delivered free. If the order is under £4 postage is £1
Heavy orders (over 25 kg) may incur a surcharge of £5.50 (per 25 kg).
Chilled and Frozen products require special packaging and are subject to a £3.50 packing charge per section. This surcharge is dropped if the order value is over £75.
We have to make a delivery charge for orders outside the UK mainland. The value of this charge can be seen at the checkout stage by entering your address (remember to select the correct country from the drop down menu) and the goods you would like, the screen will indicate the delivery costs. There is no obligation to purchase even at this stage.
Orders for Chilled and Frozen goods have to reach a minimum level or they do not maintain their temperature during delivery. These minimum levels are: Chilled 6 items, Frozen 6 items. There is also a packing charge of £3.50 per box for the special insulated chilled and frozen boxes.
You can collect you order from our premises in Daventry, NN11 4PH if you would like to. There is no delivery charge for the collection service. Just select this option from the list when you place your order. You will need to give at least 24 hours for your order to be processed. We will contact you when it is ready for collection.
|Type of goods||Min order for section||Box charge||Delivery charge if order more than £35 (online) £45 (offline)||Delivery charge if order less than £35(online) £45(offline)|
|Fresh||None||Free||£5.50 is added if total order is below above threshold|
|Normal ambient items||None||Free||Free|
|Orders over 25kg||£5.50 per 25kg|
|Orders over £75 and under 50kg||Total value £75||Free||Free|
|items with this icon||None||Free||Free for orders over £4 weighing less than 200g|