Delivery Schedule
We deliver your order as soon as we can. Orders received before 11:00 will normally be sent to you in one or two business days by parcel carrier or Royal Mail. (UK mainland only) If you order any FRESH PRODUCE this will normally be sent to you within 2 or 3 business days.
Delivery Limitations
We regret that we cannot send temperature controlled goods or fresh produce over seas or to some more remote UK locations.
Our UK deliveries are sent with a carrier on a "before close of work" basis which means that your order should generally arrive with you before 5.30pm on the day we have indicated. We cannot guarantee or specify a time of day.
Delivery Options
Delivery options and any costs are calculated dynamically as you place your order and are displayed on the "my basket" or checkout page. We do our best to deliver to you free of charge but for certain orders, especially if they are heavy, this is not possible. More detail and the delivery cost breakdown are given below.
UK Mainland
Free delivery for all orders for over £35 (online) or £45 (offline). Orders below these values carry a delivery charge according to the delivery method selected.
Light orders where all items can be posted (indicated by free delivery icon) and over £4 are delivered free. If the order is under £4 postage is £1
Heavy orders (over 25 kg) may incur a surcharge of £6.50 (per 25 kg).
Chilled and Frozen products require special packaging and are subject to a £3.50 packing charge per section. This surcharge is dropped if the order value is over £75.
Outside UK Mainland
We have to make a delivery charge for orders outside the UK mainland. The value of this charge can be seen at the checkout stage by entering your address (remember to select the correct country from the drop down menu) and the goods you would like, the screen will indicate the delivery costs. There is no obligation to purchase even at this stage.
Minimum Quantities and Packing Charges
Orders for Chilled and Frozen goods have to reach a minimum level or they do not maintain their temperature during delivery. These minimum levels are: Chilled 6 items, Frozen 6 items. There is also a packing charge of £3.50 per box for the special insulated chilled and frozen boxes.
UK delivery costs and packing charges at a glance
| Type of goods | Min order for section | Box charge | Delivery charge if order more than £35 (online) £45 (offline) | Delivery charge if order less than £35(online) £45(offline) |
|---|---|---|---|---|
| Fresh | None | Free | £6.50 is added if total order is below above threshold | |
| Frozen | 6 items | £3.50 | Free | |
| Chilled | 6 items | £3.50 | Free | |
| Normal ambient items | None | Free | Free | |
| Orders over 25kg | £6.50 per 25kg | |||
| Orders over £75 and under 50kg | Total value £75 | Free | Free | |
 items with this icon | None | Free | Free for orders over £4 | £1 p&p for orders under £4 |
